Return Policy

Replacement/Return policy by Kaftanize.

In 15 days except the followings:

  1. Perishable products.
  2. Gift certificates
  3. Used or opened products or missing price tags.
  4. Any item not returned in the condition it was received.
  5. Any item received by us in a damaged condition.
  6. Items sourced or delivered outside India.

We take stringent measure to ensure that the items delivered to you are in perfect condition. However, there is a possibility that:-

  1.  There might be a manufacturing defect.
  2. It may be damaged during transit.
  3. Maybe a wrong item is delivered to you.

In only these cases mentioned above, we will initiate a replacement of the item at no extra cost. Provided that the required for replacement/return of an item is
made within the given time period. No returns or replacements will be allowed after the order is processed, except for the reasons mentioned above.
Only after receiving our confirmation for the return, you are requested to send the product back to us. We will then arrange for the replacement of the product
through our logistic partner. We shall not be responsible for any items sent to us for return or replacement without our confirmation.

Our Return policy

  1. Replacement requested must be made within 15 days of purchase and must not be part of above list.
  2. No extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  3. In case of replacement, our logistic partner will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts due to the recipient non availability / locked premises etc. the customer shall still be charged for the order.
  4. In case of perishable items or custom made nonperishable items, neither nor our enabling partners will be able to accept any returns or replacement of such items.

Refund policy by kaftanize:

  1. We do not refund the amount, when the product is returned a coupon code is generated which the customer can use for the future.
  2. In case of unavailability or service problems: 
    • If the item sent for the replacement is N/A, we will try to give you the best alternative possible,but in the end the customer choice will be our priority.
    • If the order is confirmed by us and the order doesn’t reach on time, then we provide refunds to the customer if demanded.
    • 100% refund will be given if the product is unavailable or the vendor is not able to ship the product.
    • For courier products if the delivery address is outside the service area, then 100% refund will be given.