Refund & Return Policy
At Kaftanize, we want your shopping experience to be smooth and worry-free. If something isn’t right, we offer a simple, transparent and supportive return, exchange and refund process.
Returns & Exchanges
Eligibility for Returns, Exchanges & Refunds
- You received an impaired, damaged, defective, or incorrect item.
- You have a size or fit issue.
- The product is unused, unwashed, and in original condition.
- All tags, labels, barcodes, and packaging are intact.
- A request is placed within 7 days of delivery.
- A proper unboxing video is mandatory for any damage/incorrect item claim.
Non-returnable items: Sale items, customized/made-to-order pieces, and any item damaged due to customer use.
How to Initiate a Return or Exchange
Submit a request at:
https://kaftanize.com/apps/return_prime
Alternatively, contact us:
Email: contact@kaftanize.com
WhatsApp: +91-7208797373
(Include your order number and a brief explanation of the issue.)
The return request must be placed within 7 days of receiving the product.
Return Support Fees
Prepaid Orders — Returns & Refunds
- Eligible for refunds.
- Return support fee: ₹50 (deducted from refund amount).
- Refund is initiated after the item clears quality check.
- Refund method: original payment mode.
- Timeline: 4–5 working days after receiving the returned item.
Exchanges for Prepaid Orders
- Allowed once per product.
- Return support fee: ₹50.
COD Orders — Returns & Exchanges
- COD orders are eligible only for Store Credits.
- Store Credit validity: 6 months.
- Return support fee: ₹50.
COD Exchanges
- One-time exchange permitted.
- Return support fee: ₹50.
Unboxing Video Requirement
- Damaged items
- Impaired/defective products
- Incorrect items received
The video must clearly show:
- Sealed package
- Complete opening process
- Product and issue
- Tags & labels visible
Claims without proper unboxing video cannot be processed.
Pickup & Processing
- Reverse pickup will be arranged wherever possible.
- If not available, customer must self-ship.
- Return shipments may take 7–10 working days.
- All returned items undergo a quality check.
Final Decision Clause
Kaftanize holds final authority to approve or decline any return, exchange, or refund based on compliance with our policy.
Customer Agreement Clause
By placing an order on www.kaftanize.com, you agree to this policy.
Damaged or Incorrect Items
If received damaged or incorrect, please send us a photo or unboxing video within 48 hours.
Return Shipping Address
Kaftanize Retails
144, Building No 6, Mittal Industrial Estate
Andheri Kurla Road, Marol, Andheri East
Mumbai – 400059, Maharashtra
Phone: +91-7208797373
Office Hours: Monday–Friday, 10 AM–5 PM IST
(Closed weekends & public holidays)
Order Cancellations
We do not accept cancellations once an order is placed. Please review your cart before checkout.
International Orders
We currently do not offer returns or exchanges for international orders.
For any assistance, reach us at: contact@kaftanize.com
